Electricty Supply
Park Management is responsible for the supply of electricity. The on-supply of electricity is when an entity, such as a park operator, purchases electricity from a licensed supplier, such as Synergy or Horizon Power, through a master meter. This operator may on-sell the electricity to its residential customers. Government rules control how much the park can charge.
What Charges Can a Park Levy?
The park can only charge for actual consumption from an individually metered connection.
They may also charge a daily supply charge to cover maintenance, meter reading and bill preparation. Any charges made MUST be specified in the Long-Stay Agreement. The charges are those specified in the Residential Tariffs Schedule A1 & A2 as a par unit consumption charge and a daily supply charges as an "additional home". If the park buys electricity through a third party supplier, they may vary fees slightly but only to recoup what has been outlaid.
Download Consumer Protection Bulletin on Electricity Supply Charges, (Nov 13 2025)
Can I get a refund of incorrectly charged supply charges?
Residents who have been charged for electricity supply between January 31 2022 and November 13 2025 are entitled by law to receive a refund. Under the Regulations, a refund may take the form of reduced rent. It is up to the residents affected to seek a refund and may claim the amount via application to the State Administrative Tribunal.
If you wish to request a refund from your park manager, first try approaching them directly and suggest a discussion over the issue. If that is not successful, or you do not think it will work, write to them. There is a sample letter for download HERE.
How much refund is owing?
This will vary from park to park. As an example, a park who charged the Synergy Residential Tariff amount of a fixed daily charge from 1 February 2022 to 31 October 2024 have collected an excess amount of $434.
A Refund Calculator is available for download here (requires Microsoft Excel or other Spreadsheet) - DOWNLOAD SUPPLY CHARGE REFUND CALCULATOR
What to Do If You Think Your Electricty Charges Are Wrong
-
In the first instance, talk to your park operator who should be able to explain the on-supply arrangements for your park.
-
If you have a Park Liaison Committee, approach them, as they are also a valuable means of resolving a range of matters through on your behalf with the park operator.
-
If you have any queries or concerns about how the on-selling of electricity is disclosed in your long-stay agreement, please contact Consumer Protection’s Contact Centre on 1300 304 054.
-
Unfortunately, park home residents served by embedded networks do not have access to the Energy & Water Ombudsman for a dispute resolution service. Hopefully, this will change soon after a review conducted in 2024.
Energy Concession Extension Scheme
Holders of a Commonwealth Pension Card, Health Care Card or Vet Affairs Gold Card (not a WA Seniors Card) are eligible to recieve assistance with energy charges. If you are directly billed by Synergy or Western Power, this happens automatically but if you are in a park that on-sells, you need to apply.
You can find the details and make an application at Apply for the Energy Concession Extension Scheme (www.wa.gov.au).